Home
Clinical Management
Use Helix to record your patients' medical details and consultations.
Medications
Helix uses the MDref medications database provided by AusDI.
Electronic Transfer of Prescriptions
Helix can be configured for electronic transfer of prescriptions (ETP) to a central repository.
Electronic Prescribing
Helix supports electronic prescribing for registered providers who have opted in to ePrescribing.
Resend ePrescriptions
If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.

Clinical Management
Use Helix to record your patients' medical details and consultations.
- Health Summary
  Information entered by a practitioner during a consult is added to a patient's Health Summary.
- Consultations
  Record details of a clinical consultation in the Consult panel of the patient's record.
- Patient Timeline
  A summary of the patient's clinical history is displayed in the Patient Timeline.
- Conditions
  Add a condition to a patient's record from a predefined set of conditions.
- Add Family History
  A patient may inform a practitioner about a family medical condition which can be recorded in Helix.
- Add Social History
  Record a patient's occupation, marital status and sexuality as social history in Helix.
- Address Books
- Allergies
  A patient's drug allergies can be added to their record.
- Chronic Disease Management
  Use the Chronic Disease Management (CDM) feature to specify care plans, cycle of care for asthma or diabetes, and GP Mental Health Treatment Plans.
- History & Examinations
  Record details of a patient's clinical history in the History section. Record details of today's examination of a patient in the Examination section.
- Immunisations
  Before you administer an immunisation to a patient, check the immunisations that have already been administered on the AIR and the immunisations due.
- Document Management System (Message Centre)
- Measurements and Assessments
  Record metabolic, pathology and ECG measurements and other assessments in the patient's record as required.
- Recalls
  A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
- My Health Record Shared Health Summary
  Securely upload a patient's health data to their My Health Record.
- Nursing Requests
  During a consult, add a request for a nurse to complete a nursing action.
- Obstetrics
  Record obstetrics information on the Obstetrics panel.
- Investigations
  Investigations can be requested by a practitioner from within a patient's clinical record.
- Medications
  Helix uses the MDref medications database provided by AusDI.
  - Medications in the Health Summary
    View a summary of current and past medications for the patient in their Health Summary.
  - Add Medication History
    Add current medications to a patient's Health Summary that your patient is taking but which were prescribed elsewhere, such as in hospital or at another service.
  - Medication Precautions
    Helix provides prescribing decision support including condition and drug allergy or adverse reaction alerts.
  - Prescribe
    Use Helix to prescribe medications.
  - Electronic Transfer of Prescriptions
    Helix can be configured for electronic transfer of prescriptions (ETP) to a central repository.
    - Electronic Prescribing
      Helix supports electronic prescribing for registered providers who have opted in to ePrescribing.
      - ePrescribing Fields
        When writing an electronic prescription there are additional fields where you can include information that you may have previously noted on a paper prescription.
      - Send ePrescriptions
        Generate a token and send the ePrescription to the ETP service (eRx) instead of printing paper prescriptions.
      - Resend ePrescriptions
        If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.
      - Delete an ePrescription
        If required, you can delete an ePrescription from the Actions panel or Patient Timeline.
      - View ePrescription Status Details
        View details about the transmission of ePrescriptions in the Audit Log.
  - Medication Recipes
    Define medication recipes to use when prescribing.
- Record a Visit
  Practitioners can create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Tasks
  The tasks module allows users to send messages (tasks) to other users throughout the medical centre.

Resend ePrescriptions

If a patient has lost an ePrescription token, any prescriber can resend an ePrescription to the ETP service so that the token is sent to the patient again or can be printed.

About this task

Reissue a script from the Actions panel during an active consult, or from prescription details in the Patient Timeline.

Procedure

To request that the ETP service resends an ePrescription token:

From the Actions list:
1. For the prescription that you need to have reissued:
  - If the ePrescription failed to send initially, click Resend.
  - If the ePrescription sent successfully but you need to reissue it, hover over the medication and click Resend.
2. In the Sending prescription window, update the delivery method details for the ePrescription if required:
  - In the Send to patient via field, select the delivery method for the eScript, either SMS, Email or Printed token.
  - In the details field, select a phone number or email address from the list taken from the patient details or enter a new phone number or email address.
3. In the Preview panel, review the prescription details.
4. Click Resend.
From the Timeline:
1. Apply the Prescriptions filter.
2. From the list, select the prescription that you want to reissue.
3. Click Resend.
4. In the Sending prescription window, update the delivery method details for the ePrescription if required:
  - In the Send to patient via field, select the delivery method for the eScript, either SMS, Email or Printed token.
  - In the details field, select a phone number or email address from the list taken from the patient details or enter a new phone number or email address.
5. In the Preview panel, review the prescription details.
6. Click Resend.

Results

If the request to resend the prescription is successfully sent to the ETP service, you'll receive a confirmation message and the ePrescription token is sent to the patient again, or the token is printed. The SCID and token will be the same as the original ePrescription.

The phone number or email address to which the token is sent is stored.

1 March 2024