If you run into problems using Helix, you can always get help from us.

For help and support, go to the MedicalDirector Support tab for general information and further links.

If you still need help, create a support request and we'll get back to you.

Include as much information in the request as you can and follow these guidelines:
  • If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
  • If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.

If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.