Support
If you run into problems using Helix, you can always get help from us.
For help and support:
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- Create a support ticket at https://www.medicaldirector.com/support
- If the problem is urgent:
- Use the Online Chat at https://www.medicaldirector.com/contact.
- Call 1300 300 161.
- For general information, see https://www.medicaldirector.com/.
Include as much information in the support request as you can and follow these guidelines:
- If you include patient information, for patient confidentiality, use the Patient ID instead of the patient’s name.
- If you include screenshots, ensure that you conceal both the patient’s name and date-of-birth.
If reporting a problem, before contacting us, try to replicate the problem. It also helps to write down the problem and the circumstances under which it occurred.