Inbox Actions

Manage results and messages in the Inbox.

Take the following actions in the Inbox.

Table 1. Actions you can perform in the Inbox

Function	Action
Reassign HCP	Select another practitioner to assign the selected Inbox items to. This button is only available if you have selected at least 1 Inbox item.
Patient	Filter the Inbox to show either items where there is a matching patient or items with no matching patient record.
Practitioner	Filter the Inbox to show all practitioners, a specific practitioner, or any items that are not associated with any practitioner.
Status	Filter the Inbox to show items are flagged as either New, need to be Followed-up, have been Actioned, or have been Deleted.
Match Patient	If you think a message should be assigned to a different patient, for that message, click Match Patient, enter the practitioner's name, and select the correct patient.
Previous Next	Click to navigate to the previous or next Inbox item.
Expand	To view an enlarged version of any images, click Expand. The expanded message displays lab reference details and the date information related to the result displayed in the result header.
Report	View the associated report.
View Image	View the associated image.
Comments	Record a comment about the message. Enter the comment and click Add. Comments are displayed in the Comment column.
Print	Print the selected message.
Delete	Delete the selected message. Deleted items can be restored for up to 30 days, after which they are archived.
Reset	Reset a message that has been marked as Follow-up or Actioned. The message returns to a status of New.
Follow up	After a message has been associated with a patient and practitioner, mark the message as having been followed-up. The message moves to the Follow-up list of messages in the left-hand panel. Any actions that were taken are displayed in the Comment column.
Recall	Schedule a recall regarding the message. After the recall is added, the status of the message changes to Actioned and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
Urgent Recall	Schedule an urgent recall regarding the message. After the recall is added, the status of the message changes to Actioned and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
Discussed	Mark the message as having been discussed with the patient. The status of the message changes to Actioned and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.
No action required	Mark the message as not requiring any action. The status of the message changes to Actioned and the message is displayed in the Actioned list. Any actions that were taken are displayed in the Comment column.