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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Create and Send Secure Documents
Create and send the documents to the patient from the Letter Writer section.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- SMS
  Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
- Letters
  Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
- Create and Send Secure Documents
  Create and send the documents to the patient from the Letter Writer section.
- Email
  You can send emails to patients and healthcare providers from the Letter Writer.
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Create and Send Secure Documents

Create and send the documents to the patient from the Letter Writer section.

About this task

Procedure

To create and send the document in the Letter Writer:

In the patient's record, open Letter Writer.
Select the type of letter you want to create.
For example: select the Letter type as Specialist Referral, enter the problem details and address as desired.

For more information, see Letter Writer.
Click Save and Send.
The Send Document window is displayed.
To select a recipient, click Directory Lookup.
In the Directory Lookup window, select a recipient from your HealthLink directory:
- Search for recipients by first name, last name, specialty, and location.
- Select one recipient at a time.
Once you have added the recipient and to send the letter, click Send.
In the Send Document window:
1. In the CC field, if required add additional addressees.
2. In the Subject/ details field, edit the information if required.
  Note: By default, the Subject field displays the name of the document, the main addressee and their specialty.
To send the document, click Send.

Results

The document is displayed in the Actions panel, along with the status of the SMD message.

The document is also displayed in the SMD Outbox under the Message Centre.
SMD Outbox- Example

SMD Outbox- Example

What to do next

To print the document copy so that you can give a copy to the patient, click

Print.

Specialist Referral -Print Example

1 March 2024