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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Message Centre
Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
Outbox
The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
  - Tasks
    Tasks created by practitioners during a consult, or from the Message Centre are sent as messages to the assigned person.
  - Inbox
    Use the Message Centre Inbox to view patients' investigation results and health summaries that were delivered electronically to your health centre.
  - Outbox
    The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.
    - Outbox Actions
      View messages in the Outbox.
  - Document Management System (DMS)
    Use the DMS to add documents to Helix and match documents to a patient.
  - Comms Log
    View communications, such as SMS appointment reminders and rescheduled appointments or emails, sent to patients from your centre, sent letter via email and the statuses of those communications.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Outbox

The Outbox lists outgoing letters, documents, and messages that were sent securely via HealthLink from a patient's record.

Before you begin

Permissions:

View Outbox List
View Outbox Item

About this task

Depending on your permissions, the Outbox displays only the items that you sent, or that all users sent.

Procedure

To view messages sent securely from patient records using SMD or HealthLink SmartForms:

From the main menu, select Message Centre > Outbox.
To focus the list of Outbox items, use filters:
- Practitioner - displays a selected practitioner and their associated letter items.
- Status - displays a particular status and its associated letter items.
- Type - view letters of the selected type.
- Delivery Method - displays a particular type of delivery mode.
- Search patient by name - view a particular patient and their associated letter items.
Tip: If a SmartForm status does not match with the Patient Timeline, refresh the Outbox section.
To view an item or SmartForm, select the required item.

Results

The selected record is displayed in the Preview window.

What to do next

For SmartForms, each record includes its status, recipient details, patient name, date sent and other details. For more information about Outbox actions, see Outbox Actions.

To view a Patient Timeline for the patient, in the Preview header, select the patient name. You are redirected to the Patient Timeline panel.