Send an Email
Compose a letter in the Letter Writer and email it to patients or other health providers.
Before you begin
About this task
Letters emailed to patients can be password protected. However letters emailed to other health providers are not password protected. To email a registered health provider securely, select Secure Message Delivery (SMD).
Procedure
To send an email:
- In the Letter Writer, create the document you want to email.
- Click Save and Send.
-
In the Send Document panel, select the required recipients:
- Email to patient
- Send to clinician or provider (which includes an option to
email).
In this example, we are emailing to both a patient and another healthcare provider.- For the patient, select a password protection option for securing the document. You can choose to use the patient's date of birth as recorded in Helix, or select SMS auto-generated document password to patient to send an SMS to the patient separately with the password.
- For the Healthcare providers, select either
Secure Message Delivery or
Email.Note: Documents sent through email to healthcare providers are not password protected.
- To email the document, click Send.
Results
A record of the email is displayed in Actions. For more information, see Consultations.
When the consult is ended, a record of the email is also displayed in the patient's Timeline after a short delay before the Timeline. For more information, see Timeline
What to do next
In the Actions section, you can print or resend the email. For more
information, see Resend an Email from the Patient's Timeline