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Clinical Management
Use Helix to record your patients' medical details and consultations.
Recalls
A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
Recalls in the Message Centre
Manage recall notifications from the Message Centre.
Print Recalls
Practice Managers and Administrators can print recall letters which can then be mailed to patients.

Clinical Management
Use Helix to record your patients' medical details and consultations.
- Health Summary
  Information entered by a practitioner during a consult is added to a patient's Health Summary.
- Consultations
  Record details of a clinical consultation in the Consult panel of the patient's record.
- Patient Timeline
  A summary of the patient's clinical history is displayed in the Patient Timeline.
- Conditions
  Add a condition to a patient's record from a predefined set of conditions.
- Add Family History
  A patient may inform a practitioner about a family medical condition which can be recorded in Helix.
- Add Social History
  Record a patient's occupation, marital status and sexuality as social history in Helix.
- Address Books
- Allergies
  A patient's drug allergies can be added to their record.
- Chronic Disease Management
  Use the Chronic Disease Management (CDM) feature to specify care plans, cycle of care for asthma or diabetes, and GP Mental Health Treatment Plans.
- History & Examinations
  Record details of a patient's clinical history in the History section. Record details of today's examination of a patient in the Examination section.
- Immunisations
  Before you administer an immunisation to a patient, check the immunisations that have already been administered on the AIR and the immunisations due.
- Document Management System (Message Centre)
- Measurements and Assessments
  Record metabolic, pathology and ECG measurements and other assessments in the patient's record as required.
- Recalls
  A Recall is a type of flag recorded against a patient's record that informs practitioners and practice staff of when the patient is due to return to the practice.
  - Generate a Recall from the Patient's Record
    Create a recall during a consult from the patient's record.
  - Generate a Recall by Searching for Patients
    Create a recall after searching for and locating the patient's record.
  - Recalls in the Patient Timeline
    A clinician can view recalls in the patient's Timeline.
  - Recalls in the Message Centre
    Manage recall notifications from the Message Centre.
    - SMS Recall Reminders
      Practice Managers and Administrators can send SMS recalls from the Message Centre.
    - Edit Recalls from the Message Centre
      Practice Managers and Administrators can send SMS recalls or letters, record comments about contact attempts, repeat recalls, complete recalls or defer recalls from the Message Centre.
    - Print Recalls
      Practice Managers and Administrators can print recall letters which can then be mailed to patients.
    - Export Recall Details
      Recall details can be exported as a .CSV file that can then be opened and used in Microsoft Excel.
  - Recall Management
    Customise and manage Recalls.
- My Health Record Shared Health Summary
  Securely upload a patient's health data to their My Health Record.
- Nursing Requests
  During a consult, add a request for a nurse to complete a nursing action.
- Obstetrics
  Record obstetrics information on the Obstetrics panel.
- Investigations
  Investigations can be requested by a practitioner from within a patient's clinical record.
- Medications
  Helix uses the MDref medications database provided by AusDI.
- Record a Visit
  Practitioners can create a visit for a patient, add the patient to the patient queue, and initiate the billing process for all types of visits. Alternatively for previous consults, create a visit and bill the patient.
- Tasks
  The tasks module allows users to send messages (tasks) to other users throughout the medical centre.

Print Recalls

Practice Managers and Administrators can print recall letters which can then be mailed to patients.

Procedure

In the toolbar, select Message Centre > Recalls.
Filter the list of recalls if required.
Select one or more patient recalls.
Select Print letter and either Print only or Print and count as contact attempt.
In the document preview, click Print.

Results

For recalls that are printed only, the recalls remain in a New status and are marked as Printed in the Comments column. No contact attempts are recorded.

For recalls for which you selected Print and count as contact attempt, the recalls are moved to a Sent status, they are marked as Printed & letter sent in the Comments column and a contact attempt is added. The status of the recalls in the patients' timelines are also updated to Sent.

When an urgent recall is printed it remains in the New list, and is marked as Printed in the Comments column.

1 March 2024