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Communications
Write letters, medical certificates, referrals, and email or send them securely.
Communicate with Patients
Users can communicate with patients electronically using SMS and email.
SMS
Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
Send SMS
If configured, send SMS messages to individual patients from the appointment book or the patient's record.

Communications
Write letters, medical certificates, referrals, and email or send them securely.
- Communicate with Patients
  Users can communicate with patients electronically using SMS and email.
  - SMS
    Send scheduled SMS messages from Helix to patients for appointment and recall reminders, or send ad hoc messages as required.
    - Enable SMS
      Before you can send SMS messages from your practice to a patient, you must enable SMS messaging for your centre and seek and record a patient's consent to receive SMS messages.
    - Appointment Reminders
      Helix can automatically send appointment reminders to patients via SMS.
    - Send SMS
      If configured, send SMS messages to individual patients from the appointment book or the patient's record.
      - Send SMS appointment updates
        Send one-way SMS message updates from your practice to one or more patients about their current or upcoming appointment.
      - Send SMS from a patient's record
        Send an SMS message directly to a patient from their patient or clinical record.
    - Track SMS
      Track the delivery status of SMS messages sent from Helix.
  - Email
    You can send emails to patients and healthcare providers from the Letter Writer.
  - Letters
    Use letters or templates to write medical certificates, WorkCover certifications, referrals, health assessments, death certificates, veterans affairs requests, and so on.
- Address Books
- Message Centre
  Use the Message Centre to manage recalls, tasks, investigation results and health summaries, and to send messages and review the communications log.
- Referrals
  A health care professional writes a referral to request that another HCP or healthcare organisation provide an expert opinion, diagnosis, or treatment for a patient's medical condition.
- Create and Send Secure Documents
  Send referral letters, medical certificates, health assessments or other medical documents securely to other clinicians using Secure Message Delivery (SMD).
- Printer Settings
  Configure up to four printers for general printing, imaging requests, pathology requests, and prescriptions.

Send SMS

If configured, send SMS messages to individual patients from the appointment book or the patient's record.

Patients cannot reply to SMS messages sent from the appointment book or the patient's record.

Tip:

Track the status of ad hoc SMS messages sent directly to patients in the Comms Log. For more information, see Comms Log.